For products we hold in stock, your licence key is emailed automatically the moment your payment is approved. This usually takes a few seconds.

If we do not have a key on hand, the product is sourced for your order. That is normally completed the same day, and at the latest within one business day. We keep you informed by email throughout.

First check your spam or junk folder; automated emails occasionally end up there.

You can always reach your licence from the order tracking page as well: your order number and the email address you used at checkout are enough. If you have an account, you can also see it under My Orders.

If you still cannot find it, write to us and we will check right away.

No. If the product page says "Sourced to order", you can place your order as normal.

We take your payment, source the product for you, and email the key as soon as it is ready. This usually takes the same day, and at most one business day.

You can add an order note with any specific request (edition, language, quantity). If the product cannot be sourced for any reason, you are refunded in full.

Yes. Every key we sell complies with the vendor's licence terms and is activated through the official activation servers.

Each product page states clearly which licence type it is (Retail, OEM and so on) and what usage it covers. If anything is unclear, just ask before you buy.

With Retail licences your key is tied to you rather than to the hardware, so you can use it again on the same or a different device after a reinstall.

With OEM licences the key binds to the motherboard it was first activated on. It normally reactivates without trouble on the same device, but replacing the motherboard can invalidate the key.

It depends on the product. Most Windows and Office licences are for a single device, while some antivirus and security packages cover 3, 5 or 10 devices.

Every product page states this clearly under "Scope of use".

Your card details are never stored on our systems and are never visible to us.

The payment step is completed on the secure page of a licensed payment provider, with 3D Secure verification supported. We only receive confirmation of whether the payment succeeded.

Yes, you can order as a guest. Your licence is still emailed to you, and you can follow the status with your order number.

If you prefer, you can create an account at the checkout step using the same details, so all your orders and licences stay in one place.

Yes. An invoice is issued for every order and sent to your email address.

For a company invoice, choose "Company" as the invoice type at the checkout step and enter your company name, tax office and tax number.

The instalment options offered by your bank appear on the payment screen. Availability depends on your card and your bank's current campaigns.

Instalments do not apply to payments made with a debit card.

Once your first order is complete, an automatic discount is applied to all your later purchases. You do not need a code or an account — ordering with the same email address is enough.

We also publish discount codes from time to time. If you have one, enter it in the "Have a discount code?" field on the cart page.

The automatic discount and a coupon are not combined; whichever is better for you applies.

You can cancel your order and receive a full refund at any time before the licence key is delivered to you.

Once the key has been delivered, the right of withdrawal does not apply to digital products under Turkish law. However, if the key does not work or the product differs from its description, we replace it free of charge.

See our refund and withdrawal policy for details.

We replace it free of charge. Including the following when you write to us makes the process much faster:

• Your order number
• A screenshot of the error message you received
• Your operating system and its version

Requests are usually resolved within the same business day.

Absolutely. Setup and activation support is free.

Write to us from the contact page and tell us which product and which step you are stuck on, and we will guide you through it. We may ask for a screenshot if needed.

Yes. Write to us from the contact page for multi-user licences, volume purchases and anything you cannot see listed.

We usually reply the same day with a price and a lead time.